Return policy

You can return your order free of charge.

Simply use the product return form enclosed in the package and prepaid shipping barcode we have provided to send back a product, or multiple products, as long as they’re unworn and in their original condition (including protective film).

You can send a product back within 14 days of receiving it.

For personalized products or warranty claims, please contact us beforehand by e-mail or phone.

Our address for product returns is:

Swatch Ltd.

Marché Suisse Stock

c/o Swatch Group Services Ltd.

Längfeldweg 119

2504 Biel/Bienne

E-mail: support@helpall0rder.com